Last Updated: May 27, 2025
At Socialobia, we are committed to providing high-quality social media management and marketing services tailored to the unique needs of businesses worldwide. Due to the digital and virtual nature of our services, we maintain a strict no refund policy. However, we stand behind our work with a 100% satisfaction guarantee.
1. Digital Services – No Physical Delivery
All services offered by Socialobia—including Social Media Marketing (SMM), Social Media Optimization (SMO), content planning, strategy development, and digital campaign execution—are delivered electronically. There are no physical products to return.
2. Refund Policy
- All purchases are final. Once you subscribe to a service plan, the payment is non-refundable.
- No partial refunds will be issued for unused time, underperformance, or change of mind.
- Refund requests based on client expectations beyond the agreed scope or timeline are not honored.
3. Satisfaction Guarantee with Unlimited Revisions
Your satisfaction is our priority. To ensure you receive the value you expect:
- We offer unlimited revisions during the active subscription period to meet your goals and preferences.
- Our team works closely with each client to implement feedback and improve results continuously.
4. Minimum Agreement Term
To deliver measurable results and execute effective strategies:
- A minimum 3-month commitment is required for all service plans.
- This period allows for proper analysis, testing, and implementation to generate business growth via social media.
5. Plan Cancellation
- Clients can cancel future renewals at any time by notifying us before the next billing cycle.
- Cancellation stops automatic renewal, but no refunds are provided for the current or past billing periods.
- Upon cancellation, services will continue until the end of the current paid term.
6. Billing Disputes
If you believe there has been a billing error or unauthorized charge:
- Contact us immediately at order@socialobia.com.
- We will investigate and resolve the issue promptly.
- Chargebacks without prior communication may result in suspension of your account.
7. Contact Us
For questions or concerns related to this policy, please contact:
- General Inquiries: contact@socialobia.com
- Support: support@socialobia.com
- Order & Billing: order@socialobia.com