Last Updated: May 27, 2025
At Socialobia, we specialize in providing professional digital services, including social media management, marketing strategy, and content planning for businesses worldwide. As a 100% virtual service provider, our delivery process is streamlined, timely, and fully online.
1. Nature of Services
All services offered by Socialobia are digital and delivered virtually. There are no physical goods shipped, and all deliverables are provided electronically through email, client dashboards, or secure file-sharing platforms.
2. Delivery Timeframes
- Our services operate on a monthly delivery model.
- Initial onboarding begins within 1–3 business days after payment confirmation and required client input.
- First set of deliverables (strategy plan, content calendar, etc.) is typically shared within 7–10 business days after onboarding.
- Ongoing content and campaign executions are scheduled and shared throughout each month based on your custom plan.
⏳ Note: All timelines may vary depending on the complexity of the project, client responsiveness, and revision cycles.
3. Minimum Commitment Period
Each client agrees to a minimum 3-month service commitment. This duration allows us to:
- Analyze your brand and audience.
- Develop and execute custom strategies.
- Deliver consistent, measurable growth.
4. Client Responsibilities
To ensure timely delivery, clients must:
- Respond to onboarding questions promptly.
- Share access to required platforms (social media, analytics tools, etc.).
- Approve or request revisions on time to avoid delays.
Delays caused by the client’s unresponsiveness may impact service delivery without affecting billing cycles.
5. Delivery Channels
We deliver our services through:
- Email (including reports and content calendars)
- Shared Google Drive or Dropbox folders
- Social media scheduling tools (based on client plan)
- Project dashboards or collaboration platforms, if applicable
6. Late Delivery
If we foresee any delays due to workload or unforeseen circumstances:
- Clients will be informed in advance.
- We will provide a revised delivery schedule and ensure all missed deliverables are compensated.
7. Support & Revisions
- Unlimited revisions are included during the active subscription period.
- Live chat and email support are available for real-time updates or delivery concerns.
8. Contact Information
For delivery-related inquiries, please contact:
- General Inquiries: contact@socialobia.com
- Support: support@socialobia.com
- Order & Delivery Queries: order@socialobia.com